*We accept returns and exchanges only when our conditions are met. In the following cases, please contact our staff by email or phone to request a return or exchange. We apologize for the inconvenience, but please contact us by phone or email within 7 business hours on the day the product arrives.

TEL: 0465-62-3559/e-mail: support@menya-fabric.com

[In case of defective products, etc.]

●We take every precaution in quality control and inspection, but if you receive an obviously defective product or a product that is different from your order, we will exchange it for a good product or (cancel your order) provide a refund.

●Please note that we cannot accept returns or exchanges for products that have been worn even once or for products that have had their kimono fittings removed.

●Please note that we cannot accept returns or exchanges without prior notice or for items that have been received more than 7 days ago.

●If the item is defective, we will cover the shipping and return shipping costs. Please return the item cash on delivery.

● (Ready-made) If the item is out of stock at the time of product exchange, the order will be canceled.

*The product price will be transferred (refunded) only if the payment cannot be canceled due to the timing of the return. Payment by cash on delivery or bank transfer will be refunded.

●In the case of a return, we will refund the product price to you after the product arrives (within 5 business days). If we are unable to cancel the payment due to the timing of your notification, we will refund the amount by bank transfer. In that case, please let us know the bank details of the bank to which you would like to transfer the money by email.

* (Please note) Product exchanges are limited to ready-made products (ready-to-wear kimonos, obi belts, and other ready-made products). When ordering products that require tailoring, we cannot exchange the product for the same or equivalent product unless we are unable to alter it. In such cases, we will refund your money. Thank you for your understanding.

(Definition of an obviously defective product)

- Holes, stains, fraying, abrasions, uneven dyeing, fading in the fabric

- The pattern or color is different from the ordered item

- Significant difference from the listed size

・Other reasons for return at our discretion.

[ In case of return or exchange due to size or image difference]

●We do not accept returns of custom-made items based on the image of the item. This only applies to ready-made or pre-tailored items.

●If you wish to exchange a product because the size or image is different, please contact us by phone or email within business hours the day after the product arrives.

●Customers are responsible for shipping, re-shipping and return shipping costs.

If the ready-made product is out of stock at the time of product exchange, we will accept a return (refund). You can exchange it for a product of the same value.

[If we cannot accept returns or exchanges ]

●Please note that we cannot accept returns or exchanges in the following cases.

① Products used

② We cannot accept returns for custom-made items (kimonos, obi, etc.) that have been specially tailored to the customer's request due to differences in color and pattern.

3) Products that have been damaged by the customer, such as scratches, stains, or smells of tobacco or perfume

④ Products whose boxes, product tags, etc. have been disposed of or lost by the customer

⑤ Products that have been returned without prior notice

⑥Products that have been delivered for more than 7 days without any contact

⑦We cannot accept returns on some sale items, clearance items, or outlet items.

[About cooling off]

●Mail order sales via the Internet, etc. are not subject to the cooling-off period, since the purchaser does not make the application when he or she is in an unstable state of mind, such as under pressure from the seller, but rather has time to thoroughly consider the purchase and can make the application of his or her own free will.